Gift Baskets from On-A-Whim

In the summer of 1996 we opened the doors in our little shop in the quaint New England town of Monroe, Connecticut. Our shop consisted of one small work area and a small showroom that showcased our designs, giftware, and gourmet foods. We specialized in custom gift baskets, and delivered locally and shipped all across the country. In 1997 we launched our web site and enjoyed a brisk internet business. After three years we realized that we could not possibly fill our orders and work comfortably in our small space, so in January of 2000 we moved into a large non-retail space.

While we've come a long way since we started, some things have not changed. We are, and have always been committed to providing top quality gift baskets to your recipients. Like so many gift basket sites out there, we are not "basket brokers" who sit and write orders for a third party to fill. Each one of our baskets is put together when you order it. We don't pull a basket off a shelf that has been sitting in a warehouse for 6 months to a year. That's not a fresh basket with fresh product! We happily substitute items in your basket. It's easy to do when they are made to order.

Have you ever placed an order with a company on the internet and had a question or needed to change your order right after you placed it? You email them and you don't hear anything for days? That's poor customer service and something you won't find with On-A-Whim. Your emails are top priority with us. During normal business hours your emails are answered promptly, almost always within one hour and usually within minutes. Weekends? Yes, we check our email all weekend long and you will receive a response within 24 hours. Again, normally the response time is much shorter than that. Of course you can call us at 800-899-0959 and speak with one of our representatives. If we are on the phone helping other customers, you will be redirected to our voice mail system. Please choose option #1 to leave a message with our customer service department. If you leave a message we WILL call you back that same day, usually within the hour.

We are proud of our company, and of the gifts and gift baskets we sell. We're small enough to care about that one single order for a $40.00 gift basket, but large enough to fill your corporate order for 100 gift baskets. We have filled orders for a number of companies across the United States. Does your company need to order gourmet gifts that feature products that actually taste good? Is it important that your company has the flexibility to choose the items in your baskets for volume orders? We will work with you to create the perfect gift for your employees, clients, associates and conventions. We offer custom imprinted ribbon, printed logo gift boxes and a myriad of other personalized items for your company.

Still not sure? Here are some of the many letters we get from our happy customers. Real letters from real people.

I just wanted to tell you how the response was to the gift baskets you put together for us again this year. First of all, you did a wonderful job with the red/white/blue theme; it was put together so nicely and looked beautiful on the tables. We had 2 extras which we raffled off; and both people that won them called me to comment on how nice they were, how much was in them, etc. Thank you so much. I am so pleased with how they came out and everyone could not believe we did the whole thing by e-mail!

Peggy Ficano
Northrop Grumman

You have made shopping on the internet comfortable and easy. I will not hesitate to order from you again. Thanks again for all your help.

Myrtle L. Crawford

I had to tell you how thrilled they were to get the picnic basket. They said it was made very well and they will get a lot of use out of it. I also wanted to thank you for the quick responses to my emails I have sent. I will definitely recommend your site. Thanks again, and have a very happy and successful New Year.

Nancy Wilson

I would like to take the time to thank you for your services. On Wednesday night I ordered a sympathy basket for my closest friend. It was delivered this morning. I received a call from her this evening to thank me and to tell me what a wonderful basket it was. She was very impressed with the assortment of items, in particular, the inspirational book. Coincidently she received her mom's ashes this morning and upon returning home found the basket. She says that the combination of the two gave her great peace and comfort.
I am looking forward to purchasing your product again (hopefully not a sympathy one) as I know it was well received and you are a classy corporation.
Thank you again.

Diane Macera

Thank you so much for being so persistent with this order. I can't remember ever dealing with a company that cared so much. I will definitely use this organization again for gifts. My compliments to you and this company.

Pamela Vincent

Your service is great! This is the first time I have used your site. I will continue using for the future and recommend to friends as well. Thanks for the prompt responses!!

Teresa Welch

Thank you so much for your help. I have bookmarked your site. Your attitude towards service mirrors the way we like to treat our customers as well.

Sue Belt

Thank you so very much for everything -- I just walked in the door feeling a bit skittery wondering if you had gotten the order before the 1:00pm deadline and your message came through. I am ever so grateful and will remember to do business with your company from now until eternity.

Joanne Graden

I've had nothing but gratitude, and praise from family, and friends to whom I've sent your products. As long as you're available, I'll be your customer. I have the utmost confidence in you. I don't have to worry when I do business with you. You are the best.

Barbara Scudder

		About Us
Home Fresh Flowers Fruit Baskets Corporate Gifts Gift Baskets For Her Snack Baskets Picnic Baskets Sympathy Baskets Get Well Baskets New Baby Baskets Tea Baskets Coffee & Dessert Baskets Breakfast & Dinner Baskets Birthday Baskets Wedding/New Home Baskets Romantic Gifts Red Hot Lovers Gifts Sports and Hobbies Baskets for Pets View Shopping Cart		In the summer of 1996 we opened the doors in our little shop in the quaint New England town of Monroe, Connecticut. Our shop consisted of one small work area and a small showroom that showcased our designs, giftware, and gourmet foods. We specialized in custom gift baskets, and delivered locally and shipped all across the country. In 1997 we launched our web site and enjoyed a brisk internet business. After three years we realized that we could not possibly fill our orders and work comfortably in our small space, so in January of 2000 we moved into a large non-retail space. While we've come a long way since we started, some things have not changed. We are, and have always been committed to providing top quality gift baskets to your recipients. Like so many gift basket sites out there, we are not "basket brokers" who sit and write orders for a third party to fill. Each one of our baskets is put together when you order it. We don't pull a basket off a shelf that has been sitting in a warehouse for 6 months to a year. That's not a fresh basket with fresh product! We happily substitute items in your basket. It's easy to do when they are made to order. Have you ever placed an order with a company on the internet and had a question or needed to change your order right after you placed it? You email them and you don't hear anything for days? That's poor customer service and something you won't find with On-A-Whim. Your emails are top priority with us. During normal business hours your emails are answered promptly, almost always within one hour and usually within minutes. Weekends? Yes, we check our email all weekend long and you will receive a response within 24 hours. Again, normally the response time is much shorter than that. Of course you can call us at 800-899-0959 and speak with one of our representatives. If we are on the phone helping other customers, you will be redirected to our voice mail system. Please choose option #1 to leave a message with our customer service department. If you leave a message we WILL call you back that same day, usually within the hour. We are proud of our company, and of the gifts and gift baskets we sell. We're small enough to care about that one single order for a $40.00 gift basket, but large enough to fill your corporate order for 100 gift baskets. We have filled orders for a number of companies across the United States. Does your company need to order gourmet gifts that feature products that actually taste good? Is it important that your company has the flexibility to choose the items in your baskets for volume orders? We will work with you to create the perfect gift for your employees, clients, associates and conventions. We offer custom imprinted ribbon, printed logo gift boxes and a myriad of other personalized items for your company. Still not sure? Here are some of the many letters we get from our happy customers. Real letters from real people. I just wanted to tell you how the response was to the gift baskets you put together for us again this year. First of all, you did a wonderful job with the red/white/blue theme; it was put together so nicely and looked beautiful on the tables. We had 2 extras which we raffled off; and both people that won them called me to comment on how nice they were, how much was in them, etc. Thank you so much. I am so pleased with how they came out and everyone could not believe we did the whole thing by e-mail! Peggy Ficano Northrop Grumman You have made shopping on the internet comfortable and easy. I will not hesitate to order from you again. Thanks again for all your help. Myrtle L. Crawford I had to tell you how thrilled they were to get the picnic basket. They said it was made very well and they will get a lot of use out of it. I also wanted to thank you for the quick responses to my emails I have sent. I will definitely recommend your site. Thanks again, and have a very happy and successful New Year. Nancy Wilson I would like to take the time to thank you for your services. On Wednesday night I ordered a sympathy basket for my closest friend. It was delivered this morning. I received a call from her this evening to thank me and to tell me what a wonderful basket it was. She was very impressed with the assortment of items, in particular, the inspirational book. Coincidently she received her mom's ashes this morning and upon returning home found the basket. She says that the combination of the two gave her great peace and comfort. I am looking forward to purchasing your product again (hopefully not a sympathy one) as I know it was well received and you are a classy corporation. Thank you again. Diane Macera Thank you so much for being so persistent with this order. I can't remember ever dealing with a company that cared so much. I will definitely use this organization again for gifts. My compliments to you and this company. Pamela Vincent Your service is great! This is the first time I have used your site. I will continue using for the future and recommend to friends as well. Thanks for the prompt responses!! Teresa Welch Thank you so much for your help. I have bookmarked your site. Your attitude towards service mirrors the way we like to treat our customers as well. Sue Belt Thank you so very much for everything -- I just walked in the door feeling a bit skittery wondering if you had gotten the order before the 1:00pm deadline and your message came through. I am ever so grateful and will remember to do business with your company from now until eternity. Joanne Graden I've had nothing but gratitude, and praise from family, and friends to whom I've sent your products. As long as you're available, I'll be your customer. I have the utmost confidence in you. I don't have to worry when I do business with you. You are the best. Barbara Scudder

About Us